⚡Priority SupportPlan members move ahead of standard service requests.
🛡Peace of MindYour technology stays updated, secure, and ready to use.
Maintenance Plans
Choose clearly defined ongoing coverage.
Every plan uses registered equipment and shared monthly support time. Parts, licenses, projects, and work beyond the plan require approval and are quoted or billed separately.
◎
Essential Care
For one home or home-office computer
$49/month
Basic recurring support for one computer and its everyday connected equipment.
1 computer
1 printer or scanner
1 router or modem
Normal attached peripherals
30 remote-support minutes/month
Most Popular
▣
Complete Care
For homes, home offices, and very small teams
$129/month
Broader coverage across primary devices, Wi-Fi, printing, backup, and peripherals.
Up to 3 computers, laptops, or tablets
1 printer or scanner
1 router or mesh system, up to 3 nodes
1 external backup drive and normal peripherals
90 remote-support minutes/month
⚡
Business Care
For small businesses
$399/month
Defined recurring support for a small-business technology environment.
Up to 20 computers or laptops
2 printers, 1 firewall/router, and 2 switches
Up to 4 wireless access points
UPS units, docks, monitors, and normal peripherals
2 remote hours plus 1 one-hour on-site visit/month
How plan limits work
Shared time: Included support time is shared across all covered equipment and resets monthly. Unused time does not roll over.
Registered equipment: Major devices are listed in your agreement by make/model and serial or asset tag when available. Replacements substitute for an existing item; they do not increase capacity.
Separate approval: Parts, software, subscriptions, data recovery, new cabling, network installation, servers, NAS, cameras, phone systems, specialized equipment, extra labor, and project work are separate.
How Maintenance Works
Ongoing care without waiting for something to break.
1
Choose Your Plan
Pick the level of ongoing support that best matches your home, devices, or business.
2
Set Up Your Coverage
We confirm the devices, users, support limits, and maintenance included in your plan.
3
Maintain and Monitor
Updates, health checks, preventive maintenance, and covered support are handled throughout the plan.
4
Get Priority Help
When you need assistance, your plan gives you a clear support path and priority based on your coverage.
Not Sure Which Plan Fits?
Tell us about your home or business.
We'll recommend the maintenance plan that best fits your devices, users, and support needs.
Essential Care is designed for one home or home-office computer and its basic connected equipment.
The plan includes a defined monthly amount of remote support so coverage stays clear and sustainable.
What’s included
1 registered computer
1 printer or scanner
1 router or modem
Normal attached peripherals used with the covered computer: monitor, keyboard, mouse, webcam, speakers or headset, dock, and standard USB accessories
30 minutes of remote support per month, shared across covered equipment
Routine troubleshooting, configuration, maintenance, updates, recommendations, and priority scheduling within plan limits
Good for
Home users who want ongoing technology support
Home offices with one primary computer
Customers who want routine maintenance instead of waiting for something to break
Anyone who wants a simple monthly support plan for one computer
Before service begins
The covered computer and current condition are reviewed
Remote-support access and update needs are confirmed
Any existing issues outside normal maintenance are identified
The plan coverage and support limits are confirmed before enrollment
What’s not included by default
Replacement hardware or parts
Paid software licenses or subscriptions
Major computer repairs
Data recovery
Extensive malware or security remediation
On-site service visits
Work outside the Essential Care coverage
Pricing
Essential Care is $49 per month with a 6-month initial term, followed by month-to-month service.
Unused support time does not roll over. Parts, software, on-site work, repairs, and services outside
the plan are quoted separately and require approval before additional work begins.
Complete Care is designed for families, home offices, and very small businesses that need ongoing support across several devices plus routine network, Wi-Fi, and backup oversight.
What’s included
Up to 3 registered computers, laptops, or tablets
1 printer or scanner
1 router or mesh Wi-Fi system with up to 3 nodes
1 external backup drive
Normal attached peripherals
90 minutes of remote support per month, shared across covered equipment
Good for
Families with several computers or supported devices
Home offices that rely on multiple devices and stable Wi-Fi
Very small businesses that want recurring support without a full managed IT agreement
Customers who want preventive maintenance instead of waiting for problems to grow
Before service begins
The devices covered by the plan are identified
Your network, Wi-Fi, and backup setup are reviewed
Existing issues outside normal maintenance are identified
Plan coverage and support limits are confirmed before enrollment
What’s not included by default
Replacement hardware or parts
Paid software licenses or subscriptions
Major computer repairs
Data recovery
Major network redesigns or new cabling
Extensive malware or cybersecurity remediation
Unlimited on-site service
Work outside the Complete Care plan coverage
Pricing and term
Complete Care is $129 per month with a 6-month initial term, followed by month-to-month service. Included time resets monthly and does not roll over. On-site work, parts, software, repairs, extra labor, and services outside the plan are quoted separately and require approval before additional work begins.
Business Care is designed for small businesses that need ongoing support across multiple workstations,
proactive maintenance, day-to-day support, basic network oversight, and faster access to help when an issue affects
day-to-day operations.
What’s included
Up to 20 registered computers or laptops
Up to 2 printers, 1 firewall or router, and 2 network switches
Up to 4 wireless access points
UPS units, docks, monitors, and normal attached peripherals used with covered computers
2 hours of remote support per month, shared across covered equipment
1 scheduled on-site visit per month, up to 1 hour
Routine troubleshooting, configuration, maintenance, update assistance, and recommendations within plan limits
Good for
Small businesses with several computers or workstations
Offices without a full-time in-house IT person
Businesses that rely on a stable network and regular computer access
Teams that want proactive maintenance instead of waiting for systems to fail
Before service begins
The covered workstations, users, and network are reviewed
Existing support issues and current security tools are identified
Remote-support access and monitoring requirements are confirmed
Plan coverage, response expectations, and on-site terms are confirmed before enrollment
What’s not included by default
Replacement computers, hardware, or parts
Paid software licenses, subscriptions, or cloud-service fees
Major server migrations or new server deployments
Large network redesigns or structured cabling projects
Data recovery
Advanced cybersecurity remediation or incident-response projects
Projects or services outside the Business Care plan scope
Support and pricing
Business Care is $399 per month with a 12-month initial term, followed by month-to-month service.
Twenty computers are eligible registered assets—not unlimited repair or project work. Included time resets
monthly and does not roll over. Separate projects, new deployments, parts, software, extra labor, travel,
and third-party costs are quoted separately and require approval.